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Shipping Policy
(Legal disclosure)
Terms as stated in Policies and Security shall refer to Quivira Vineyards & Winery, LLC as "Quivira" and customer as "Purchaser". Standard freight carriers such as UPS or FedEx shall be referred to as "Carrier".
"Quivira" may currently ship wine to the following states: AK*, AZ, CA, CO, CT, DC, FL, GA, HI*, ID, IA, IL, IN, MI, MN, MO, NE, NV, NH, NM, NY, NC, ND, OH, OR, SC, TX, VT, VA, WA, WI, WV, WY. (With the effects of the recent Supreme Court ruling on direct shipping still rippling across the country, more states are being added to our "approved ship to" list. If your state isn't listed here, check back periodically because it may be approved soon)
AK & HI Residents: Requires Air freight shipping (UPS 2-Day Air)
Third Party Fulfillment: "Quivira" uses a third party fulfillment center for all daily orders and wine subscription shipments. Orders are received and verified daily at winery before shipment leaves fulfillment center. Orders generally ship from the fulfillment center within 24 hours of order verification at winery. Orders are not shipped on Saturday, Sunday and major holidays.
Default Shipping Method: All orders are shipped UPS Ground, unless otherwise requested. For Overnight, 2-Day Air, and all other air freight orders, they must be received and verified by the winery before 9:30am PST to guarantee same day fulfillment and shipping. Air freight orders that are received after 9:30amPST are not guaranteed for air delivery and shipping charges will not be refunded should order not arrive at destination within the air freight marked period. Please contact the winery for more details.
Extreme Temperatures: Your shipment may be delayed from its original ship date in order to protect your wines from extreme temperature damage. To avoid extreme hot and cold temperatures, some shipments may require 2-Day Air freight in order to protect the quality of the wine. Please contact the winery for more details.
Destination Address: We strongly recommend delivery of wine shipments to a business, rather than a residence. All shipments require a signature to verify proof of age (over 21 years old). We regret we cannot deliver to P.O. boxes.
Shipping Rates: "Quivira" maintains every effort to publish accurate shipping rates for purchases made at winery and through its online shop. However, rate increases from "Carrier" may occur at any time and without notification. Therefore additional charges above the quoted or charged rate from winery will be the responsibility of the Purchaser and their shipment charge will be adjusted accordingly. For current shipping rates, pleas refer to Shipping Chart--- Quivira Shipping Rates.pdf
Return Policy
Quality Guarantee: If your wine is flawed or damaged (by means other than "Carrier"), you may return the product for exchange or refund (except where prohibited by law). "Quivira" will refund the value of the item and any taxes you were charged. Shipping charges are non-refundable. Damages caused by "Carrier" are not the responsibility of "Quivira". "Purchaser" must submit claims for shipping charge reimbursement directly to the "Carrier".
Return Authorization: To return wine(s), repackage the item(s) in its original packaging as received. Returns must be sent back prepaid. If wine(s) is replaced, "Quivira" will pay UPS Ground shipping costs for replacement item(s) unless other shipping arrangements have been made, and at the cost of the Purchaser.
Please contact the winery for Return Authorization. All shipments must be approved prior to return shipping and may be refused if no return authorization has been given. Please ship returns to:
Quivira Vineyards and Winery Attn: Shipping / Receiving Dept 4900 West Dry Creek Road Healdsburg, CA 95448 707 431 8333
Returned Shipments for Invalid Address: If a shipment is returned to "Quivira" due to delivery failure for an invalid address, "Quivira" will contact you. If we do not receive a response before final delivery attempt, "Quivira" will refund the value of the wine and the taxes originally charged. Shipping charges are non-refundable.
Credit card refunds: Returns to credit card will be placed on the original credit card used for purchase.
Customer Information: Information is collected at the time of registration in order to complete transactions related to it's use. Customer lists are not not sold or distributed to third parties.
Web Site Log Files: Like most Web sites log files are generated that show the IP Address of the visitor, date, time, and pages visited. Aggregate reports for Web site visitors are generated that do not contain personally identifiable information. Advertising reports are generated that show the IP addresses of visitors who clicked on ads (if any). This information may be sent to the advertiser to confirm the advertising fee charged. The advertiser already has this information as a result of the user clicking the ad. No additional information about the visitor is supplied to the advertiser. The log files are eventually deleted.
Third-party Downloads: This Web site does not allow third-party downloads or for third-parties to place 'cookies.'
Cookies: This Web site does make use of cookies to facilitate the shoping cart functionality.
P3P Privacy: This site complies with the P3P privacy initiative currently used by Internet Explorer 6.0.
Mailing Lists: This Web site does maintain a mailing list. Your name, e-mail, and other information is never used to send spam or other forms of opt-in or opt-out mailings. We use our mailing list to send you important information regarding your order or to update you on events at Quivira Vineyards and Winery.
User Registration: To sign up for Quivira Queue membership or to order from our site you will go through a registration process. This information is collected for the sole purpose of displaying content on your browser. None of this information is ever sold or distributed to third-parties. This information is only used for billing and contact purposes by Quivira Vineyards and Winery.
For more information regarding online privacy, please visit Consumer.Net
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